Frequently Ask Questions
- Customer Service Support
The most efficient way to contact us is by sending email to email@example.com
All customer service inquiries submitted on U.S. i-Blason will be handled by the U.S. Customer Service Support Team. Customer service inquiries submitted on UK i-Blason will be handled by UK Customer Service Support Team. Our customer service support is not U.S./UK integrated so please pay attention to the drop down box on the main menu page and select the correct country.
Please contact Amazon customer service by going to Amazon.com, and scroll down to “Let Us Help You” click on “help,” “Need More Help,” “Contact Us.” You can email, phone or live chat. Please provide the Customer Service Representative a 17 digit number, xxx-xxxxxxx-xxxxxxx. For other marketplace channels like Amazon.com, Best Buy.com, Quill.com and Staples.com, please contact the respective Customer Service Representative with your order number so they can assist you.
We do not have local stores. I-Blason.com is an online store. i-Blason.com manufactures and sells their brand products to major marketplace channels like Amazon.com, Best Buy.com, Quill.com, Rakuten.com and Staples.com.
Yes. The Customer Service Support Team member requires the order details to assist you. U.S. i-Blason webstore store order number will start with nine digits “1000xxxxx”.
Yes, you can opt out at any time. We can give you fast alerts to discounted pricing, new case styles, or a rollout of a completely new case model for a next generation mobile device.
- Education, Government, Other Related Non-Profit Businesses and Reseller Program
- Order Processing
An automatic order confirmation will be sent to your email address that you completed your order. The email will include the order number, items ordered, shipping and payment method.
We unable to change an order once it has been submitted.
No. You can place orders online only.
Please go to http://www.i-blason.com/return-exchange.
The item is temporarily out of stock or not in stock in our local warehouse facility but has been ordered from the factory. We are waiting for shipments from the factory for “pre-order” stock items to arrive before we can actually ship them out to you. If your order is in pre-order status, it will be ahead of the regular orders.
Once you place a pre-order, the order will process for authorization before the actual credit charge. It will be in pending status in our order system until a label has been prepared to ship out the product, then the actual credit charge will process.
Orders are usually processed within 24-48 hours.
No, we are not zoned for retail business at our warehouse and are unable to allow customer walk-ins for order pick-up. Your order will be fulfilled and shipped from our warehouses facility directly to you.
Pre-orders will be shipped when the i-Blason products become available. Our products are shipped directly to our warehouses from the factories. The advertised in-stock date may be subject to change. Pre-orders will require a prepayment.
If we become aware of product being delayed for any reason, we will attempt to provide you notification of the delay. Otherwise, we will attempt to ship out your order as promptly as possible.
- Order Returns
Go to i-Blason.com>Return and Exchange. http://www.i-blason.com/return-exchange.
Please go to http://www.i-blason.com/return-exchange. Your order number is required to process the return.
Please allow approximately 5-7 business days. If you don’t see your credit refund, please follow up with your financial institution.
Thirty (30) days from the actual shipping notification that the product was delivered to your shipping address.
You must go back to the Seller to process the return and the Seller must be an “authorized” reseller (Amazon.com, Best Buy.com, Quill.com and Staples.com) for our products. End users who purchase our products from an “unauthorized” reseller or third party will not be covered under our Refund Policy.
- International Orders
Due to higher than average fraud instances in certain countries, we do not accept credit card payments from customers in select countries. We can only ship orders to countries listed in the checkout cart.
Please go to You must allow 3 to 4 business weeks for delivery.
You must allow less than one business week for delivery. In the checkout cart, you can get a quote for the shipping cost for EMS International.
We use DHL for our internet orders shipping to an international address. The DHL tracking information uploads the tracking activity when it has reached the country of destination. DHL will transfer the package to the country’s local postal system, which is usually USPS International. From here, our USPS service does not offer package tracking to an International shipping address after the transfer from DHL.
To insure the safety and security of your financial information we try to prevent unauthorized use of your credit card information. We do so by partnering with a third party with security checks for credit card validation to block unauthorized use of your credit card.
Non-U.S. based cards may not pass the security checks and settlement of payment for the order will be unauthorized. Additionally, if you attempt to charge multiple times without passing our security check, your order will not process or ship. Your order must be voided, canceled or you will not get an order confirmation because the third party security check system has automatically blocked the order. Please email firstname.lastname@example.org if you have additional questions.
If you are shipping to a U.S. address but using an international credit card, please put your current international billing address in the billing fields and the US address in the shipping fields on your order. We partner with a third party for security checks to identify for any suspicious activity.
If you are shipping to an international address but using a U.S. credit card, please put your current U.S. billing address in the billing fields and the international address in the shipping fields on your order. We partner with a third party for security checks to identify for any suspicious activity.
You can first get a quote of your estimate tax by providing the destination in the checkout cart. Unless the rate specifies these charges are included, you may have additional taxes or duties that you are responsible for. If you are unsure of the charges or policy, please check with your local customs office or post office. Please don't refuse the package because of the customs or taxes charged when the item is delivered. It is possible that the carrier won’t be able to return the item unless these fees are paid. If this happens we won't be able to offer a refund to you.
- Order Shipping and Tracking
We will not be able to expedite or overnight orders. All orders will ship via standard DHL and USPS.
DHL and USPS.
3-5 business days.
Free shipping on U.S. orders over $50.00. Orders under $50.00, shipping costs start at $4.95, and $2.00 for additional items.
We ship orders via DHL. Rates start at $7.95 and $4.95 for each additional item.
At checkout on the “Input Billing Information” screen a drop down box will lists all the countries. We ship to 30 countries. Please check the “Input Billing Information Screen” to be sure your country is listed.
Metro Atlanta, Georgia, USA
The tracking number will be emailed to the email address on your order with a DHL Global or USPS tracking number to track your shipment, http://webtrack.dhlglobalmail.com.
You will be emailed a tracking number to the email address on your order and use the number to track the order, http://webtrack.dhlglobalmail.com.
You can estimate the delivery of domestic orders to take approximately 3-5 days shipping from our warehouse to the shipping address on your order. International shipments takes longer with an estimated 14 business days for delivery.
Once an order has been processed and has shipped out with a tracking number, you can contact Us at email@example.com immediately. We will advise you to RETURN TO SENDER through your shipping carrier once you receive the package. Once you notify us that you will return the unopened package, we can assign you a case number. The case number will be our reference as a pre notification you are expecting the i-Blason Customer Care Team to issue you a refund immediately upon receipt of your unopened return item. We will issue you a refund in the original form of payment. Shipping fees are non-refundable.
- Installation Guide and Product
Yes, we have an installation guide on some of our cases. Please go to http://www.i-blason.com/install.
Yes, the Galaxy S5Active mobile case is a larger case with different port locations. It is not cross compatible with the regular Galaxy S5. Our cases are an exact fit to the specific mobile device.
When the battery case is not connected, press the power level button to check the power level left within the backup battery. The LED indicators will illuminate to demonstrate how much power is left.
Led 1 = 0-25%
Led 2 = 25-50%
Led 3 = 50-75%
Led 4 = 75-100%
Note: After 5 seconds all LED lights will shut off automatically to reserve power.
When the phone is installed in the battery case and you use the battery case external port cable to connect to an electrical wall outlet, both the phone and the battery case will charge. The charges flow to the phone first and once it completes a full charge on your phone, the charging flows continues to the battery case.
Click on “My Device,” under the “Tablet Cases” column click on “Amazon Kindle Fire HD 2013 cases". Scroll down to the bottom of the page and match your device with one of the three pictures indicated. This should help match your device to the case before you place your order.
Please go to i-blason.com>Installation Guide for ipad mini/ipad mini w/Retina Display Armorbox Dual Layer. The video installation is the same for Kindle 2013 ABH.
No, it should not interfere with the wireless charging functionality.
This message is merely a notification and your device will continue to function properly and safely. If you are having issues with the message repeatedly occurring, make sure that all connections from cords and plugs are secure.
Do a quick search on i-Blason.com. You can search by device to match to the case.
- Limited Warranty Policy
We have a Limited Warranty Policy. Please check here http://www.i-blason.com/product-warranty for details.
Our warranty policy covers authorized marketplace Sellers (Amazon.com, Best Buy.com, Quill.com and Staples.com), other authorized Resellers or direct online purchase with i-Blason.com. Any purchases from unauthorized resellers will not be covered under the Limited Product Warranty.
One year warranty period.
No, we do not cover your device under i-Blason Limited Warranty Program.
Our Limited Product Warranty exceptions are :
The Limited Warranty does not apply to our products purchased through unauthorized resellers.
The Limited Warranty does not apply to damage of the product caused by accident abuse or drops, misuse, improper care or maintenance, or any purpose other than its intended purpose.
The Limited Warranty does not apply to theft.
The Limited Warranty does not cover your DEVICE. The Limited Warranty covers the i-Blason product you purchase.
- Dispute Resolution Policy
i-Blason agrees to use reasonable efforts and methods to resolve disputes between purchaser and i-Blason. In an effort to resolve disputes, YOU, as an Authorized User or Cardholder, will not initiate any chargeback or claim with our Merchant Bank or your Creditor without first obtaining a special case claim number and proof of initial contact to provide us the opportunity to resolve your dispute, even if the dispute was not resolved. Please email firstname.lastname@example.org to obtain a special case claim number.
- Product Review Program
Yes. Please fill this form to complete your request. Review Our Products