Frequent Ask Questions

 

Georgia, USA
We do not have local stores. I-Blason is an online store only but we are Sellers through other distribution channels.   

Order processing
Once an order is placed, Order confirmation is sent to the email address provided on the order.  If you have answers regarding your order, you can submit an order inquiry request online.
Our customer service will arrange the shipping, please allow 2-3 business days to process your orders if in stock.
After the order is shipped, you should always get a shipping confirmation email from us. You can always track your order on our website by use the link below.
Track my Orders
Couriers
USPS or UPS in USA. International shipping rates are quoted separately. Always allow 2-3 business days processing time, and after shipment, we will send you the tracking no and normally takes up to 3-5 business days to arrive at your assigned address in USA. If you are ordering from a country outside the United States, you may need to allow for up to 14 business days for items to get through the US customs office. 
Pre-order
Your card will not be charged for all pre-order items until we have them back in Stock. Back in Stock date shows on product detail page. We will ship your order within 3-5 business ASAP after the back in stock date on the website.
Amazon orders issues and requests
Please contact Amazon Customer Service for issues related to product.  Go to www.amazon.com, scroll to the bottom of the page and click the link "Contact Us".  Please keep handy your 13 digit Amazon order number to access your order easily.
Return/Refund Policy
please follow this link for order replacement/refund.