By adding Free Return & Package Protection in the cart or at checkout, your eligible order will be covered for free return shipping, as well as eligible package issues such as loss, theft, damage, or delivery delay during transit.
This Free Return & Package Protection Policy applies to customers who choose Free Return & Package Protection when placing orders on www.i-blason.com (hereinafter referred to as "the Store"). By selecting this service in the cart or at checkout, you agree to the terms and conditions outlined below.
To request Free Return or file a Package Protection claim, please follow these steps:
1. Review this Free Return & Package Protection Policy to determine eligibility.
2. Submit a request or claim by contacting I-Blason Customer Support as described below.
→ Free Return & Package Protection Claim
1. Overview
Free Return & Package Protection is an optional paid service offered by I-Blason to give customers extra peace of mind after purchase.
This service includes two parts:
1. Free Return — prepaid return shipping for approved returns that meet the eligibility requirements.
2. Package Protection — support for eligible lost, stolen, damaged, or delayed packages during transit.
The protection fee is calculated at checkout. Unless otherwise stated, the fee is based on your cart total value, excluding shipping fees, with a minimum charge of $2.58.
Free Return & Package Protection is a proprietary customer service program offered by I-Blason. It is not an insurance product.
2. Free Return Policy
If you purchase Free Return & Package Protection with your order, I-Blason will provide one prepaid return shipping label per eligible order for an approved return request.
To qualify for Free Return:
1. Free Return & Package Protection must be selected and paid for in the cart or at checkout.
2. The return request must be submitted within the return window of 30 days, as stated in our Refund & Return Policy.
3. The item must be unused, undamaged, and returned in its original condition.
4. All original packaging, accessories, manuals, and parts must be included.
5. The return must be approved by I-Blason Customer Support before a prepaid return shipping label is issued.
Free Return only covers one prepaid return shipping label for an approved return that meets the eligibility requirements. It does not change the product refund amount, return window, or inspection requirements under our Refund & Return Policy.
3. Free Return Exclusions
Free Return does not apply to:
1. Orders without Free Return & Package Protection.
2. Final sale, clearance, open-box, or non-returnable items.
3. Products damaged by misuse, improper installation, accidental damage, or normal wear and tear.
4. Returns submitted outside the return window.
5. Returns sent back without prior approval from I-Blason Customer Support.
6. Items returned without original packaging, accessories, manuals, or required parts.
7. Exchanges or replacement shipments, unless otherwise approved by Customer Support.
If a return does not meet the Free Return requirements, the customer may be responsible for return shipping costs.
4. Package Protection Coverage
Package Protection may cover the following eligible situations:
Lost Packages
A package may be considered lost if tracking shows no movement for:
• 7 business days for domestic orders
• 14 business days for international orders.
Stolen Packages
A package marked as delivered but not received may be reviewed as a stolen package claim. Additional proof may be required.
Damaged Packages
Package Protection may cover items that arrive physically damaged during transit and are unusable or significantly impaired.
Delayed Delivery
A package may qualify for delay compensation if it is not delivered within:
• 12 business days after shipment for domestic orders; or
• 20 business days after shipment for international orders.
5. Claim Process
5.1 Claim Submission Timeframe
Claims must be submitted within 10 business days after:
(a) the estimated delivery date, for lost packages, including stolen packages; or
(b) the delivery date, for damaged or delayed packages.
Claims submitted after this timeframe are generally ineligible, unless you provide valid proof of extenuating circumstances, such as a medical emergency or out-of-country travel, that prevented timely submission. Such cases will be reviewed on a case-by-case basis.
5.2 How to Submit a Request or Claim
To request Free Return, file a Package Protection claim, or inquire about an order, please follow these steps:
1. Review this Free Return & Package Protection Policy to determine whether your order qualifies.
2. Submit a ticket by filling out the Package Protection Claim Form linked below.
→ Free Return & Package Protection Claim
5.3 Required Documentation
Please include the following information and supporting documents with your request or claim:
(a) Your full name, order number, and contact information, matching the details used for your order.
(b) A detailed description of the issue, such as “package lost,” “package stolen after delivery,” “item damaged in transit,” or “delayed delivery.” Please include the date you noticed the issue and relevant order details, such as the number of items and product names.
(c) Supporting evidence:
(1) Lost packages, including stolen packages: a screenshot of a police report, security footage, a loss confirmation document from the relevant logistics carrier, such as USPS, FedEx, or another carrier, or an official notice from the building management or authorities.
(2) Damaged packages: clear, high-resolution photos or videos of the damaged item, the original packaging, including shipping labels, and the extent of the damage. All media must be unedited and show the item as delivered.
(3) Delayed delivery: your order placement date and the actual delivery date.
(d) A copy of your order confirmation, optional but recommended to help speed up processing.
6. Review & Resolution
I-Blason will review your request and supporting documents within 5–10 business days.
If additional information is required, we may contact you by email. Please respond within 7 business days to avoid claim denial.
For approved requests, I-Blason may provide one of the following resolutions:
1. A prepaid return shipping label for an eligible Free Return request.
2. A replacement item.
3. A refund to the original payment method.
4. Delay compensation of $5 per eligible delayed order.
Delay compensation is issued once per eligible delayed order and is not calculated on a per-day basis.
Refunds typically take 3–7 business days to appear, depending on your payment provider.
7. Important Notes
Free Return & Package Protection must be selected in the cart or at checkout and cannot be added after an order has been placed.
The protection fee is generally non-refundable once the order has shipped, unless otherwise required by applicable law or approved by I-Blason.
If your order is canceled before shipment and no protection benefit has been used, the protection fee may be refunded.
Replacement items are covered by I-Blason’s standard warranty but do not automatically include a new Free Return & Package Protection service unless the service is purchased again for the replacement order.
I-Blason reserves the right to deny requests involving incomplete information, late submissions, suspected abuse, false claims, or issues not covered by this policy.
Frequently Asked Questions
What is Free Return & Package Protection?
Free Return & Package Protection is an optional paid service that includes Free Return for approved eligible returns and Package Protection for eligible lost, stolen, damaged, or delayed packages.
Does this include free return shipping?
Yes. If your order includes Free Return & Package Protection and your return is approved, I-Blason will provide one prepaid return shipping label for the eligible return.
Do I need to buy Free Return & Package Protection in the cart or at checkout?
Yes. This service must be selected in the cart or at checkout. It cannot be added after the order has been placed.
Is Free Return & Package Protection free?
No. Free Return & Package Protection is an optional paid service. “Free Return” refers to prepaid return shipping for approved eligible returns, not a free protection service.
Is this an insurance product?
No. Free Return & Package Protection is a customer service program offered by I-Blason. It is not an insurance product.
What does Free Return cover?
Free Return covers one prepaid return shipping label for an approved return that meets the eligibility requirements. It does not guarantee that every return will be accepted, and it does not override the requirements in our Refund & Return Policy.
Can I return an item for any reason?
You may submit a return request according to our Refund & Return Policy. Free Return only applies if the return is approved and meets the eligibility requirements.
Are clearance or open-box items covered by Free Return?
No. Final sale, clearance, open-box, and non-returnable items are not covered by Free Return unless otherwise stated.
What if my package is marked delivered but I did not receive it?
Please contact Customer Support with your order number, tracking information, and any supporting evidence. We will review the claim according to this Free Return & Package Protection Policy.
What if my item arrives damaged?
Please contact us with clear photos or videos of the damaged item, the packaging, and the shipping label. We will review the claim and may offer a replacement or refund if approved.
What if my package is delayed?
If your order qualifies as delayed under this policy, you may be eligible for delay compensation after review. Delay compensation is issued once per eligible delayed order and is not calculated on a per-day basis.
Can I get the protection fee refunded?
The protection fee is generally non-refundable once the order has shipped. If your order is canceled before shipment and no protection benefit has been used, the fee may be refunded.
