FAQs

The most efficient way to contact us is by sending email to support@i-blason.com

All customer service inquiries submitted to i-Blason US HQ will be handled by the US Customer Service Support Team. Customer service inquiries for purchases bought on i-Blason UK stores will be handled by UK Customer Service Support Team. Please e-mail support@i-Blason.com
or call (678) 815-6637 10AM – 4PM EST, M-F.

For our brand products sold and fulfilled (FBA) by Amazon, please contact Amazon customer service directly, 1-888-280-4331 or through https://www.amazon.com/contact-us.

Please contact Amazon customer service by going to Amazon.com, and scroll down to “Let Us Help You” click on “help,” “Need More Help,” “Contact Us.” You can email, phone or live chat. Please provide the Customer Service Representative a 17 digit number, xxx-xxxxxxx-xxxxxxx. For other marketplace channels like Amazon.com, Best Buy.com, Quill.com and Staples.com, please contact the respective Customer Service Representative with your order number so they can assist you.

We do not have local stores. i-Blason.com is an online store. i-Blason.com manufactures and sells their brand products to major marketplace channels like Amazon.com, Best Buy.com, Quill.com, Rakuten.com and Staples.com.

Yes. The Customer Service Support Team member requires the order details to assist you. Your US i-Blason webstore order number will start with nine digits “1000xxxxx”.

Yes, you can opt out at any time, but you will miss out on alerts for flash sales, new products, giveaways and more!

Please email christopher.kroes@i-blason.com for bulk order information.

Our webstore order customers who are sales tax exempt must provide a valid and active tax exemption certificate that documents the exemption the purchaser is claiming and must be within 30 days of purchase. We hold no responsibility for this type of credit adjustment, and purchasers must initiate the request with documentation. Your certificate must have the required legal information as proof for exemption status under your state law. 

PLEASE NOTE —  Each state has their own regulations with respect to tax documentation.

Yes. Click here or email sales@i-blason.com.

An automatic order confirmation will be sent to the email address you completed your order with. The email will include the order number, items ordered, shipping and payment method.

Unfortunately, we cannot change your item, invoice, billing, or shipping information once an order has been processed online. If needed, please contact us to cancel the order and place a new one at support@i-blason.com or during business hours M - F at (678) 815-6637.

Submit your request here, email support@i-blason.com, or call us at (678) 815-6637. Our Customer Service Team will be happy to assist you.

No, sorry. You can place orders online only.

Orders are usually processed within 24-48 hours.

No, we are not zoned for retail business at our warehouse and are unable to allow customer walk-ins for order pick-up. Your order will be fulfilled and shipped from our warehouses facility directly to you.

The item is temporarily out of stock or not yet in stock at our local warehouse but has been ordered from the factory. Once the item is stocked in our warehouse, we will fulfill pre-orders before regular orders.

You will be charged when a label has been prepared to ship your product out. 

You can process your return by logging in to your i-Blason account with a one-time password.

Find more information about the return process here.

Returns will be only be accepted within 30 days of the original purchase, and only if the product was purchased directly from our authorized online store channels.

No. Please return you product to the original place of purchase with your receipt so the retail outlet can manage your return properly. 

Products are eligible for refund, when they are returned within 30 days of the order date and are in re-sellable condition unless the product is defective or damaged. Read our complete Refund Policy here. 

Credit will be issued in the form of a refund to the credit card or PayPal used for the original purchase. We are unable to apply refunds to expired or compromised credit cards. Please allow approximately 5-7 business days for processing. If you do not see your credit refund, please follow up with your financial institution.

Due to higher than average fraud instances in certain countries, we do not accept credit card payments from customers in select countries. We can only ship orders to countries listed in the checkout cart.

You must allow 10-14 business days for delivery.

Allow about one business week for delivery. In the checkout cart, you can get a cost quote for EMS international shipping.

We use DHL for our internet orders shipping to an international address. The DHL tracking information uploads the tracking activity when it has reached the country of destination. DHL will transfer the package to the country’s local postal system, which is usually USPS International. From here, our USPS service does not offer package tracking to an International shipping address after the transfer from DHL.

To insure the safety and security of your financial information we try to prevent unauthorized use of your credit card information. We do so by partnering with a third party with security checks for credit card validation to block unauthorized use of your credit card.

Non-US based cards may not pass the security checks and settlement of payment for the order will be unauthorized. Additionally, if you attempt to charge multiple times without passing our security check, your order will not process or ship. Your order must be voided, canceled or you will not get an order confirmation because the third party security check system has automatically blocked the order. Please email support@i-blason.com if you have additional questions.

If you are shipping to a US address but using an international credit card, please put your current international billing address in the billing fields and the US address in the shipping fields on your order. We partner with a third party for security checks to identify for any suspicious activity.

If you are shipping to an international address but using a US credit card, please put your current US billing address in the billing fields and the international address in the shipping fields on your order. We partner with a third party for security checks to identify for any suspicious activity.

You can first get a quote of your estimate tax by providing the destination in the checkout cart. Unless the rate specifies these charges are included, you may have additional taxes or duties that you are responsible for. If you are unsure of the charges or policy, please check with your local customs office or post office.

Please don't refuse the package because of the customs or taxes charged when the item is delivered. It is possible that the carrier won’t be able to return the item unless these fees are paid. If this happens we won't be able to offer a refund to you.

We will not be able to expedite or overnight orders. All orders will ship via standard DHL and USPS.

DHL and USPS.

5-7 business days.

Our webstore customers receive free shipping on U.S. orders.

International shipping is a flat rate of $7.95. 

At checkout on the “Input Billing Information” screen, a drop down box lists the 30 countries we ship to. 

Metro Atlanta, Georgia, USA.

The tracking number will be emailed to the email address on your order with a DHL Global or USPS tracking number to track your shipment, http://webtrack.dhlglobalmail.com.

You will be emailed a tracking number to the email address on your order and use the number to track the order, http://webtrack.dhlglobalmail.com.

You can estimate the delivery of domestic orders to take approximately 3-5 days shipping from our warehouse to the shipping address on your order. International shipments takes longer with an estimated 14 business days for delivery.

Please contact support@i-blason.com immediately. We will advise you to RETURN TO SENDER through your shipping carrier once you receive the package. Once you notify us that you will return the unopened package, we can assign you a case number. The case number will allow out Customer Care Team to issue you a refund immediately upon receipt of your unopened return item. We will issue you a refund in the original form of payment. Shipping fees are non-refundable.

Unless noted otherwise, all i-Blason products are made of TPU and polycarbonate and are BPA, BPS, and BPF-free.

First, watch this step-by-step installation video. Be sure NOT to remove the inner thumbprint sticker. Next, make sure thumbprint sticker is fully applied and no air bubbles or dust are present. If no air bubbles or dust are present, try resetting your thumbprint or setting a second fingerprint with the screen protector installed. If all else fails, users have reported no issues once Samsung's factory installed screen protector has been removed. Still having trouble? Contact Us. 

Click here for installation videos on many of our cases. 

When the battery case is not connected, press the power level button. The LED indicators will illuminate to demonstrate how much power is left.

LED 1 = 0-25%
LED 2 = 25-50%
LED 3 = 50-75%
LED 4 = 75-100%

Note: After 5 seconds all LED lights will shut off automatically to reserve power.

When the phone is installed in the battery case and you use the battery case external port cable to connect to an electrical wall outlet, both the phone and the battery case will charge. The charges flow to the phone first and once it completes a full charge on your phone, the charging flows continues to the battery case.

Click on “My Device,” under the “Tablet Cases” column. Click on “Amazon Kindle Fire HD 2013 Cases". Scroll down to the bottom of the page and match your device with one of the three pictures. 

No, it should not interfere with the wireless charging functionality.

This message is merely a notification, and your device will continue to function properly and safely. If this message occurs repeatedly, make sure that all connections from cords and plugs are secure.

Click the magnifying glass icon in the top navigation bar, and search your device. 

Yes! Click here to read our Limited Warranty Policy. 

We offer 1 year warranty on all cases, and 90 days on glass screen protectors. The warranty is good for one (1) free replacement within 1 year of the date of delivery for the same product and color or a product of similar value.

i-Blason requires proof of purchase for warranty claims. i-Blason reserves the right to decline a warranty claim with insufficient documentation. Warranty claims for product defects that are not verifiable will not be accepted. Please direct your other questions to support@i-Blason.com. We may ask you to send us a photograph of your product to validate the claim and, in some cases, we may ask that you return the product for inspection. i-Blason reserves the right to charge a shipping and handling fee in connection with the evaluation and fulfillment of any warranty claim.

No, we do not cover your device under i-Blason Limited Warranty Program.

Our Limited Product Warranty exceptions are :

• The Limited Warranty does not apply to our products purchased through unauthorized resellers and brokers of resellers. Warranties that pass from resellers to their buyers are the responsibility of the reseller.

• The Limited Warranty does not apply to damage of the product caused by accident abuse or drops, misuse, improper care or maintenance, or any purpose other than its intended purpose. 
  
• The Limited Warranty does not apply to theft.

• The Limited Warranty does not cover water damage to your device. Our products are not certified as “waterproof.”

• The Limited Warranty does not apply to cosmetic damage, including but not limited to scratches, dents, cracks, or other cosmetic damage.

• The Limited Warranty does not cover counterfeit products sold to customers by retail stores, online stores, or other types of businesses.

• The Limited Warranty does not apply to weather damage, including but not limited to heat, rain, wind, objects by nature, direct contact with chemicals, and/or solvents.
  
• The Limited Warranty for Holster Cases with Clip includes a one-year Limited Warranty for full replacement or if available a replacement clip, if available.

• The Limited Warranty is nontransferable and only valid for the original purchaser and is not transferable to the subsequent orders.

• The Limited Warranty is not applicable for incorrect placement of any device into the holster case and clip attachment. Under its intended use and purpose, please install the case always facing inward to the device screen. Please watch our short video to help you install the Holster Cases with Clip properly. 

• The Limited Warranty covers the i-Blason product you purchase with proof of purchase.  As to any claim of whatever nature asserted against i-Blason and its affiliates and/or employees that relates to the product(s) you purchased, your exclusive and sole remedy is limited to the above conditions as stated. In addition, any claims of damage due to buyer’s installation, either upon install or uninstall, from and by online instruction videos, written or verbal instructions, or links to instructions, whereas i-Blason has no liability for any incurred damages or destruction of buyer’s consumer electronics devices or other personal property, including, without limitations, tablets, stylus, keyboards, laptops, mobile phones, or handheld devices, or any lost data or software apps contained in buyer’s devices. 

• The Limited Warranty does not cover your DEVICE. The Limited Warranty covers the i-Blason product you purchase.

Our Company under no circumstances nor our affiliates shall be liable for any direct, incidental, punitive or special consequential damages arising out or connected with the use of, or inability to use our product or any installation application to our products. This limitation applies to alleged liability which is based on contract, tort, negligence, strict liability, or other legal theory, even the possibility of damages, specifically online purchases and listing content on our webstores, related authorized online channels, retail outlets, authorized resellers, unauthorized resellers and wholesalers. In the event some jurisdictions do not allow the exclusion or limitation of damages to the extent indicated above, our liability should be limited to the extent permitted by law. Additionally, we hold Buyers' responsible and in their best interest to read our Limited Liability Policy prior to purchase.

Yes.  In the case of buyer purchase made through a reseller or third-party vendor, their own warranty policy may apply.  Per our company policy, we are unable to directly intervene or assume replacements or liability for warranty claims initiated by buyers of resellers unless authorized within contractual agreements explicitly stated by resellers to their buyers. We encourage buyers who purchase from resellers to initiate the warranty claim process directly with the reseller from whom you made the purchase as they assume the billing and fulfillment requirements for order. They should be able to guide you through their specific warranty procedure and provide you with the necessary assistance.

Our warranty policy remains in place to products sold
directly to authorized resellers.

i-Blason agrees to use reasonable efforts and methods to resolve disputes between purchaser and i-Blason. In an effort to resolve disputes, YOU, as an Authorized User or Cardholder, will not initiate any chargeback or claim with our Merchant Bank or your Creditor without first obtaining a special case claim number and proof of initial contact to provide us the opportunity to resolve your dispute, even if the dispute was not resolved. Please email support@i-blason.com to obtain a special case claim number.

Yes. Please fill out this form: Review Our Products

iB Insider is a new rewards program by i-Blason that offers customers exclusive services and additional benefits when they shop at i-Blason.com. Customers who join the program can earn reward points by following i-Blason's social media accounts, leaving product reviews, and promoting their favorite products online. The program is open to all i-Blason.com customers.

To join the iB Insider Rewards Program, all you need to do is create a free account on i-Blason.com. After signing up, you can access the program through the top or bottom navigation bar by clicking on the iB Insider page link. Once you're on the iB Insider page, you can start earning points and accessing exclusive benefits offered by the program.

This rewards program is exclusive to i-Blason.com customers.

There are several ways to obtain points at i-Blason.com. When you sign up, you will receive 25 points. For every dollar you spend, you will earn one point.

You can also obtain points by liking and following us on social media, and on your birthday, you can receive bonus points.

Rewards can be redeemed by accessing the iB Insider page, which can be located in the website's top navigation bar or footer. You can use your points to purchase four different reward coupons, which are $5, $10, $15, and $20 vouchers that can be used for a future purchase.

Using a discount coupon that was redeemed with points cannot be combined with other discounts or promotions. Each order is restricted to using only one coupon or promotion.

Once a member spends $50, they can unlock the ViB Gold tier and its benefits. Spending $75 will allow them to enter the ViB Diamond tier and enjoy its perks. The ViB tier member is based on their total spend accumulated. Members can track their progress towards the next tier through their iB Insider account.

No, they don’t. 

If you canceled an order where you applied an iB Insider coupon (redeemed through your points), please contact us at support@i-blason.com to have your points credited back to your account.

Simply log in to your account here and you will get detailed information about your iB Insider membership.

You can redeem points for discount vouchers and special items.

Vouchers

• 100 points - $5 OFF voucher
• 200 points - $10 OFF voucher
• 300 points - $15 OFF voucher
• 400 points - $20 OFF voucher

Products

• 400 points - Tikaton Gray Yoga Mat, Tikaton Pink Yoga Mat
• 300 points - Doeplex Blue Foam Roller, Tikaton Red Ankle Straps

The perks and points earned by members increase as they move up the tiers, with each tier offering unique benefits.

On the i-Blason.com website:

Product reviews are only accessible to customers after they purchase that product.

1. Go to the product detail page for the item you wish to review.
2. Click on the "Write a customer review" button in the Customer Reviews section.
3. Choose a star rating for the product, with 5 being the highest rating.
4. (Optional) Write a text review of the product, add photos or videos to supplement the review.
5. Click the "Submit" button to post the review.

On the account sign in page, select ‘Forgot your password?’ and follow the instructions.

Yes. In case you have used your points to redeem a free product, and you wish to return it, contact our Customer Support Team by providing the tracking number of the returned product or let them know that you have not used your discount voucher. Our team will help you to have your points credited back to your account.

You can only redeem discount coupons and exclusive items on i-Blason.com.

The majority of methods to obtain points may require up to 7 working days for them to appear in your account. The bonus points awarded for your birthday and leveling up could take up to 1 month to reflect in your account.

To earn points, you need to participate in our Rewards Program with the same email address used for placing an order.

Yes, you must make a purchase in order to redeem the exclusive products. 

1. Add a product to your shopping cart. 
2. Redeem the exclusive product.
3. Check out.

One review per product purchase will be given points. 

One social media post per product purchase will be given points.