How Can We Help?

Call Us: 678-815-6637
Monday - Friday: 9 am - 4 pm EST

FAQs

Customer Service Support

The most efficient way to contact us is by sending email to support@i-blason.com

All customer service inquiries submitted on US i-Blason will be handled by the U.S. Customer Service Support Team. Customer service inquiries submitted on UK i-Blason will be handled by UK Customer Service Support Team. Our customer service support is not US/UK integrated so please pay attention to the drop down box on the main menu page and select the correct country.

Please contact Amazon customer service by going to Amazon.com, and scroll down to “Let Us Help You” click on “help,” “Need More Help,” “Contact Us.” You can email, phone or live chat. Please provide the Customer Service Representative a 17 digit number, xxx-xxxxxxx-xxxxxxx. For other marketplace channels like Amazon.com, Best Buy.com, Quill.com and Staples.com, please contact the respective Customer Service Representative with your order number so they can assist you.

We do not have local stores. i-Blason.com is an online store. i-Blason.com manufactures and sells their brand products to major marketplace channels like Amazon.com, Best Buy.com, Quill.com, Rakuten.com and Staples.com.

Yes. The Customer Service Support Team member requires the order details to assist you. Your US i-Blason webstore order number will start with nine digits “1000xxxxx”.

Yes, you can opt out at any time, but you will miss out on alerts for flash sales, new products, giveaways and more!

Education, Government, Nonprofit, or Other Related Businesses

Please email sales@i-blason.com for bulk order information.

Our webstore order customers who are sales tax exempt must provide a valid and active tax exemption certificate that documents the exemption the purchaser is claiming and must be within 30 days of purchase. We hold no responsibility for this type of credit adjustment, and purchasers must initiate the request with documentation. Your certificate must have the required legal information as proof for exemption status under your state law. 

PLEASE NOTE —  Each state has their own regulations with respect to tax documentation.

Yes. Click here or email sales@i-blason.com.

Order Processing

An automatic order confirmation will be sent to the email address you completed your order with. The email will include the order number, items ordered, shipping and payment method.

Unfortunately, we cannot change your item, invoice, billing, or shipping information once an order has been processed online. If needed, please contact us to cancel the order and place a new one at support@i-blason.com or during business hours M - F at (678) 815-6637.

Submit your request here, or email support@i-blason.com. Our Customer Service Team will be happy to assist you.

No, sorry. You can place orders online only.

Orders are usually processed within 24-48 hours.

No, we are not zoned for retail business at our warehouse and are unable to allow customer walk-ins for order pick-up. Your order will be fulfilled and shipped from our warehouses facility directly to you.

The item is temporarily out of stock or not yet in stock at our local warehouse but has been ordered from the factory. Once the item is stocked in our warehouse, we will fulfill pre-orders before regular orders.

You will be charged when a label has been prepared to ship your product out. 

Returns and Refunds

Start your return here or contact support@i-blason.com

Returns will be only be accepted within 30 days of the original purchase, and only if the product was purchased directly from our authorized online store channels.

No. Please return you product to the original place of purchase with your receipt so the retail outlet can manage your return properly. 

Products are eligible for refund, when they are returned within 30 days of the delivery date and are in re-sellable condition unless the product is defective or damaged. Read our complete Refund Policy here

Credit will be issued in the form of a refund to the credit card or PayPal used for the original purchase. We are unable to apply refunds to expired or compromised credit cards. Please allow approximately 5-7 business days for processing. If you do not see your credit refund, please follow up with your financial institution.

International Orders

Due to higher than average fraud instances in certain countries, we do not accept credit card payments from customers in select countries. We can only ship orders to countries listed in the checkout cart.

You must allow 10-14 business days for delivery.

Allow about one business week for delivery. In the checkout cart, you can get a cost quote for EMS international shipping.

We use DHL for our internet orders shipping to an international address. The DHL tracking information uploads the tracking activity when it has reached the country of destination. DHL will transfer the package to the country’s local postal system, which is usually USPS International. From here, our USPS service does not offer package tracking to an International shipping address after the transfer from DHL.

To insure the safety and security of your financial information we try to prevent unauthorized use of your credit card information. We do so by partnering with a third party with security checks for credit card validation to block unauthorized use of your credit card.

Non-US based cards may not pass the security checks and settlement of payment for the order will be unauthorized. Additionally, if you attempt to charge multiple times without passing our security check, your order will not process or ship. Your order must be voided, canceled or you will not get an order confirmation because the third party security check system has automatically blocked the order. Please email support@i-blason.com if you have additional questions.

If you are shipping to a US address but using an international credit card, please put your current international billing address in the billing fields and the US address in the shipping fields on your order. We partner with a third party for security checks to identify for any suspicious activity.

If you are shipping to an international address but using a US credit card, please put your current US billing address in the billing fields and the international address in the shipping fields on your order. We partner with a third party for security checks to identify for any suspicious activity.

You can first get a quote of your estimate tax by providing the destination in the checkout cart. Unless the rate specifies these charges are included, you may have additional taxes or duties that you are responsible for. If you are unsure of the charges or policy, please check with your local customs office or post office.

Please don't refuse the package because of the customs or taxes charged when the item is delivered. It is possible that the carrier won’t be able to return the item unless these fees are paid. If this happens we won't be able to offer a refund to you.

Shipping and Tracking

We will not be able to expedite or overnight orders. All orders will ship via standard DHL and USPS.

DHL and USPS.

5-7 business days.

Our webstore customers receive free shipping on U.S. orders.

International shipping is a flat rate of $7.95. 

At checkout on the “Input Billing Information” screen, a drop down box lists the 30 countries we ship to. 

Metro Atlanta, Georgia, USA.

The tracking number will be emailed to the email address on your order with a DHL Global or USPS tracking number to track your shipment, http://webtrack.dhlglobalmail.com.

You will be emailed a tracking number to the email address on your order and use the number to track the order, http://webtrack.dhlglobalmail.com.

You can estimate the delivery of domestic orders to take approximately 3-5 days shipping from our warehouse to the shipping address on your order. International shipments takes longer with an estimated 14 business days for delivery.

Please contact support@i-blason.com immediately. We will advise you to RETURN TO SENDER through your shipping carrier once you receive the package. Once you notify us that you will return the unopened package, we can assign you a case number. The case number will allow out Customer Care Team to issue you a refund immediately upon receipt of your unopened return item. We will issue you a refund in the original form of payment. Shipping fees are non-refundable.

Installation Guide and Product

First, watch this step-by-step installation video. Be sure NOT to remove the inner thumbprint sticker. Next, make sure thumbprint sticker is fully applied and no air bubbles or dust are present. If no air bubbles or dust are present, try resetting your thumbprint or setting a second fingerprint with the screen protector installed. If all else fails, users have reported no issues once Samsung's factory installed screen protector has been removed. Still having trouble? Contact Us. 

When the battery case is not connected, press the power level button. The LED indicators will illuminate to demonstrate how much power is left.

LED 1 = 0-25%
LED 2 = 25-50%
LED 3 = 50-75%
LED 4 = 75-100%

Note: After 5 seconds all LED lights will shut off automatically to reserve power.

When the phone is installed in the battery case and you use the battery case external port cable to connect to an electrical wall outlet, both the phone and the battery case will charge. The charges flow to the phone first and once it completes a full charge on your phone, the charging flows continues to the battery case.

Click on “My Device,” under the “Tablet Cases” column. Click on “Amazon Kindle Fire HD 2013 Cases". Scroll down to the bottom of the page and match your device with one of the three pictures. 

No, it should not interfere with the wireless charging functionality.

This message is merely a notification, and your device will continue to function properly and safely. If this message occurs repeatedly, make sure that all connections from cords and plugs are secure.

Click the magnifying glass icon in the top navigation bar, and search your device. 

Limited Warranty Policy

We offer 1 year warranty on all cases, and 90 days on glass screen protectors.

No, we do not cover your device under i-Blason Limited Warranty Program.

Our Limited Product Warranty exceptions are :

The Limited Warranty does not apply to our products purchased through unauthorized resellers.
The Limited Warranty does not apply to damage of the product caused by accident abuse or drops, misuse, improper care or maintenance, or any purpose other than its intended purpose. 
The Limited Warranty does not apply to theft.
The Limited Warranty does not cover your DEVICE. The Limited Warranty covers the i-Blason product you purchase.

Our Company under no circumstances shall we or our affiliates be liable for any direct, incidental, punitive or special consequential damages arising out or connected with the use of, or inability to use our product or any installation application to our products. This limitation applies to alleged liability which is based on contract, tort, negligence, strict liability, or other legal theory, even the possibility of damages, specifically online purchases and listing content on our webstores, related authorized online channels, retail outlets, authorized resellers, unauthorized resellers and wholesalers. In the event some jurisdictions do not allow the exclusion or limitation of damages to the extent indicated above, our liability should be limited to the extent permitted by law.

Dispute Resolution Policy

i-Blason agrees to use reasonable efforts and methods to resolve disputes between purchaser and i-Blason. In an effort to resolve disputes, YOU, as an Authorized User or Cardholder, will not initiate any chargeback or claim with our Merchant Bank or your Creditor without first obtaining a special case claim number and proof of initial contact to provide us the opportunity to resolve your dispute, even if the dispute was not resolved. Please email support@i-blason.com to obtain a special case claim number.

Product Review Program

Yes. Please fill out this form: Review Our Products