Warranty Inquiry

Limited Product Warranty

Your product(s) is covered by a limited warranty of one year from the delivery date. The warranty period is non-transferable to a replacement product and covers the original date of delivery. A warranty claim must be initiated by the customer. To file a claim, submit the Warranty Inquiry Form. If the product is not in stock or has been discontinued, you have the option of exchanging for a case of equal value or a refund. A refund will apply up to 30 days after purchase and a replacement will not be shipped out. Any warranty replacement claims initiated after 30 days of purchase will not be eligible for a refund.

Limitation of Liability

Under no circumstances shall our company, or our affiliates, be liable for any direct, incidental, punitive or special consequential damages arising out or connected with the use of, or inability to use our product or any installation application to our products. This limitation applies to alleged liability which is based on contract, tort, negligence, strict liability, or other legal theory, even the possibility of damages, specifically online purchases and listing content on our webstores, related authorized online channels, retail outlets, authorized resellers, unauthorized resellers and wholesalers. In the event some jurisdictions do not allow the exclusion or limitation of damages to the extent indicated above, our liability should be limited to the extent permitted by law.

Documentation

i-Blason requires proof of purchase for warranty claims. i-Blason reserves the right to decline a warranty for insufficient documentation. Warranty claims for product defects that are not verifiable will not be accepted. Questions, please direct your questions to support@i-Blason.com

Exceptions

The Limited Warranty does not apply to our products purchased through non-authorized resellers, such as retail stores. Please contact the original place of purchase for your return or warranty issue.
The Limited Warranty does not apply to damage of the product caused by accident abuse or drops, misuse, improper care or maintenance, or any purpose other than its intended purpose.
The Limited Warranty does not apply to theft.
The Limited Warranty does not cover your DEVICE. The Limited Warranty covers the i-Blason product you purchase. As to any claim of whatever nature asserted against i-Blason and its affiliates and/or employees that relates to the product(s) you purchased, your exclusive and sole remedy is expressly limited to the above conditions as stated. In addition, any claims of damage due to buyer’s installation, either upon install or uninstall, from and by online instruction videos, written or verbal instructions, or links to instructions, i-Blason has no liability for any incurred damages or destruction of buyer’s consumer electronics devices or other personal property, including, without limitations, tablets, stylus, keyboards, laptops, mobile phones, or handheld devices, or any lost data or software apps contained in buyer’s devices. 
The Limited Warranty¬†does not cover¬†water damage to your device. Our products are not certified as ‚Äúwater ‚Äďproof‚ÄĚ.
The Limited Warranty does not apply to cosmetic damage, including but not limited to scratches, dents, cracks or other cosmetic damage.
The Limited Warranty does not cover cover counterfeit products sold to customer by retail stores, internet online store, or other types of businesses.
The Limited Warranty does not apply to weather damage, including but not limited to heat, rain, wind, or objects by nature.
Limited Warranty for Holster Cases with Clip We offer a one year Limited Warranty for HOLSTER CASES WITH CLIP products for a ONE TIME PRODUCT REPLACEMENT to you.
Under its intended use and purpose, please install device screen facing inward to case at all times. We accept no responsibility for incorrect placement of device into holster case and clip attachment.
Please review our installation video to help you install the Holster Cases with Clip properly. https://www.i-blason.com/install/ or support@i-blason.com for installation assistance.

For general questions about product warranties, please fill out the form above.